If you’re getting a blue screen of death (BSOD) error on your Windows 10 computer with the error code “KB5000802,” don’t worry—it’s a relatively easy fix. Here’s what you need to do.

If you’ve been experiencing the blue screen of death (BSOD) after installing Windows Update KB5000802, you’re not alone. Several users have reported the issue on Microsoft’s support forums, and Microsoft has now acknowledged the problem.

The good news is that Microsoft is working on a fix and expects to release it in the next few days. In the meantime, there are a few workarounds you can try to get your PC up and running again.

Microsoft has acknowledged that KB5000802 can cause BSOD on some devices and is working on a fix

If you’re affected by this issue, you’ll see a blue screen with the error message “Stop Code: SYSTEM_SERVICE_EXCEPTION (avga64.sys)”.

Microsoft is aware of the problem and is working on a fix. In a support document, the company says:

“After installing KB5000802, some devices may start up to a blue screen with stop error SYSTEM_SERVICE_EXCEPTION (avga64.sys). We are investigating and will provide an update when we have more information.”

Microsoft has not provided any details on what is causing the BSOD error, but it seems to be related to the avga64.sys file. This is a driver file for the AMD Radeon graphics card.

There are a few workarounds you can try

If you’re affected by this issue, there are a few workarounds you can try to get your PC up and running again.

First, try booting into Safe Mode. To do this, restart your PC and keep pressing the F8 key as it boots up. This will open the Advanced Boot Options menu. From here, select Safe Mode and press Enter.

If Safe Mode doesn’t work, you can try uninstalling the KB5000802 update. To do this, open the Control Panel and go to Programs and Features. Click on View installed updates and find KB5000802 in the list. Double-click on it and select Uninstall.

Once the update has been uninstalled, restart your PC and check if the issue has been resolved.

If you’re still experiencing BSOD errors, you can try restoring your PC to a previous point. To do this, open the Control Panel and go to System and Security. Click on Backup and Restore and then select Restore my computer to an earlier time. Choose a date before you installed the KB5000802 update and follow the prompts to restore your PC.

Microsoft is working on a fix and expects to release it in the next few days

Microsoft is working on a fix for the KB5000802 BSOD issue and expects to release it in the next few days. In the meantime, you can try one of the workarounds listed above to get your PC up and running again.

What is the KB5000802 update?

The KB5000802 update is a security update for Windows that was released on March 9, 2021. This update addresses a vulnerability in Windows that could allow an attacker to gain access to a system. The vulnerability exists in the way that Windows handles objects in memory. An attacker who exploit this vulnerability could gain elevated privileges on a system.

The KB5000802 update addresses this vulnerability by correcting how Windows handles objects in memory. This update is rated as moderate severity and Microsoft recommends that customers install this update as soon as possible.

If you are experiencing the blue screen of death (BSOD) after installing this update, Microsoft has released a fix for this issue. You can find more information about the fix in the Microsoft Knowledge Base article: KB5000802.

What are the symptoms of the KB5000802 BSOD error?

The KB5000802 BSOD error is a blue screen error that can occur when you try to update your Windows 10 computer. The error message may say that your computer has a “critical error” and needs to be restarted. The error may also say that there is a “problem with the driver for your video card.”

If you see this error, it means that your computer is having trouble starting up or updating. This can be caused by a variety of issues, including a corrupt driver, a problem with your video card, or a problem with your computer’s hardware.

If you see the KB5000802 BSOD error, you should try to restart your computer. If that doesn’t work, you should try updating your video driver. You can also try running a System File Checker scan to fix any corrupt files on your computer.

How to fix the KB5000802 BSOD error

If you’re seeing a blue screen error with the code “KB5000802,” it means that a critical security update is causing your computer to crash. Here’s how to fix the problem.

First, you’ll need to download and install the KB5000802 update from Microsoft’s website.

Once the update is installed, restart your computer.

If you still see the blue screen error, try running Windows Update again and installing any other critical updates that are available.

If the problem persists, you may need to perform a clean install of Windows.


We hope that this blog post has helped you to understand what might be causing the blue screen of death error when trying to install the KB5000802 update on Windows. While we cannot say for certain what is causing the issue, we do know that it is likely related to a compatibility issue between the update and your computer’s hardware or software. If you are experiencing this issue, we recommend that you try uninstalling the update and then reinstalling it using the Microsoft Update Catalog. If that does not work, you may need to contact Microsoft support for further assistance.


One of the most common errors that Windows users face is the dreaded blue screen of death (BSOD). The BSOD can be caused by a variety of things, but one of the most common is a problem with Windows Update. Recently, Microsoft released an update (KB5000802) that is causing BSODs for some users.

If you’re one of the unlucky ones who has been affected by this problem, don’t worry. There is a fix. Microsoft has released a new update (KB5001330) that addresses the issue. To install it, simply head to Windows Update and check for new updates. The new update should be there waiting for you.

If you’re still having problems, or if you want to avoid the problem altogether, you can also try installing the update manually. To do this, you’ll need to download the update from Microsoft’s website and then install it. Here’s how:

1. Download the update from Microsoft’s website.

2. Double-click the downloaded file to open it.

3. Click Install.

4. Follow the prompts to complete the installation.

5. Restart your computer.

After you’ve installed the update, your computer should be able to start up without any problems. If you’re still having issues, you can try a different approach.

Some users have reported that they were able to fix the problem by uninstalling the problematic update. To do this, head to the Control Panel and then click on “Uninstall a program.” From there, find the update in the list of installed programs and uninstall it.

Once you’ve uninstalled the update, you can then try installing it again. This time, it should install without any problems.

If you’re still having trouble, you can always contact Microsoft support for help.

[FIX] Windows Update – KB5000802 Blue Screen of Death (BSOD)

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